We will refund or exchange any item you are not completely happy with if you return it to us within 14 days of the item being delivered to your nominated address. Please return items in their original condition, unused, resalable, in their original packaging, with garment tags and ‘do not remove tag’ still attached. Please do re-use the delivery packaging provided; it has been especially designed for you to do this. No refund or exchange will be authorised unless these conditions are met and it will be returned to you by normal post without notice.
We shall not refund or exchange beauty items including food, flowers, beverages, toiletries, and cosmetics which have been opened, tested, or partially used and which cannot be returned in the same physical state to which they were purchased. We shall not refund customised or personalised items. We shall not refund the cost of return.
This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected. The Company shall take all reasonable care in packaging any fragile or breakable items. If any such items are damaged in transit, the Company shall be responsible for replacement costs of the item only. Any damage to the parcel or contents must be reported within 2 days of receipt of goods. Any electronic or digital equipment is sold subject to manufacturer’s warranty only.
Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion. Additionally, any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.
HOW TO RETURN OR EXCHANGE:
Please contact us to arrange your return by emailing firstname.lastname@example.org or calling +353 85 8374885 with your Order Number and reason for the return (see address label on package for order number) and our customer service will issue you with a Returns Authorisation Code.
Where a product is faulty, it must be sent back in its original packaging. As soon as we receive the return, the product will be sent to the supplier for inspection. The supplier will either fix the faulty product or if necessary, we will get a replacement product sent out without delay.
If returning the item by post please include a note with the product stating the reason for the product return, along with your name, address, daytime phone number and Order Number
Please ensure you keep a note of your order number.